Refund policy

We hope you love your Girls Match jewelry, but we understand that sometimes things don’t work out.

Returns

We accept returns on unworn, unused items within 14 days of delivery. Items must be in their original condition and original packaging.

To start a return, please contact us at hello@shopgirlsmatch.com with your order number. Please do not send any items back without contacting us first.

Customers are responsible for return shipping costs. Original shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item.

Once we review the issue, we may offer a replacement, refund, or store credit depending on the situation.

Items We Cannot Accept

We cannot accept returns on items that have been worn, used, damaged after delivery, or exposed to water, perfume, lotion, sweat, or other products that may affect the jewelry’s finish.

Sale items, discounted items, and gift cards are final sale and cannot be returned.

Lost or Stolen Packages

Girls Match is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

Girls Match is also not responsible for orders shipped to an incorrect address entered at checkout. Please make sure your shipping address is correct before placing your order.

If you notice an address mistake after placing your order, please contact us as soon as possible. Once an order has shipped, we may not be able to make changes.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

 

If more than 15 business days have passed since your refund was approved, please contact us at hello@shopgirlsmatch.com.